cn66's Privacy Policy
Your personal information is our top priority. This policy clearly describes how cn66 collects, uses, and securely stores your information.
Introduction and Scope of Policy
This privacy policy applies to all services on the cn66 platform — including our website, mobile version, casino games, sports betting, and other online services. This policy takes effect when you create an account, log in, or use any service on our platform.
If you do not understand any part of this policy or have any questions, please contact us via our 24/7 live chat support or at [email protected].
What Information We Collect
cn66 collects various types of information to operate its services properly. Details are described below.
Personally Identifiable Information
During account registration we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for verification)
Financial Information
For transaction processing we collect:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction reference numbers
Technical Information
Information collected automatically while using the site:
- IP address and device identity
- Browser type and version
- Operating system information
- Page visits and session data
- Referral URL and search queries
Gaming Activity Information
To manage your gaming experience we keep:
- Game history and betting records
- Win and loss statistics
- Bonus usage history
- VIP level information
- Promotion redemption records
Use of Collected Information
cn66 uses collected information only for specific and lawful purposes. We never use your information in an unauthorized manner.
- Account management and verification: Information is used to confirm your identity, keep your account active, and ensure secure login.
- Financial transaction processing: Financial information is used for the accurate and secure processing of deposits, withdrawals, and bonus distributions.
- Customer service: Information is used to resolve your issues, handle complaints, and provide support.
- Fraud prevention and security: Information is analyzed to detect and prevent illegal activity, money laundering, and fraudulent behavior.
- Personalized experience: Data is used to recommend games and provide relevant promotions based on your preferences and habits.
- Legal compliance: Information is used to comply with applicable laws and regulations, particularly anti-money laundering and KYC requirements.
- Communications and notifications: For sending important account-related notifications, promotional offers, and information about new features.
- Responsible gaming: Gaming information is analyzed to identify signs of addiction and, where necessary, to set limits or provide support.
Information Sharing with Third Parties
Service Providers
Information is shared on a limited basis with payment processors, IT infrastructure providers, game software providers, and customer service providers. These organizations operate under strict confidentiality agreements.
Legal Requirements
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable law. In such cases we provide only the minimum necessary information.
With Your Consent
If you give explicit consent, certain information may be shared with third parties for specific purposes. You may withdraw this consent at any time.
Fraud Prevention
Limited information may be exchanged with other industry operators or fraud detection agencies to prevent fraudulent activity.
Cookies and Tracking Technologies
cn66 uses cookies and similar tracking technologies to operate the website properly. Cookies are small text files stored in your browser.
Essential Cookies
Essential for the basic operation of the site. They maintain login sessions, store security tokens, and remember your preferred language. These cookies cannot be disabled.
Functionality Cookies
Used to improve your user experience. They remember your preferred games, language, and display settings so you do not have to reset them each time you visit the site.
Analytical Cookies
Used to evaluate and improve site performance. These cookies help us understand which pages are visited most, how long users spend on the site, and where problems occur.
Data Security Measures
cn66 follows the highest industry standards for protecting your information and uses modern security technology.
- SSL/TLS Encryption: All data transmission on our website is protected by 256-bit SSL encryption. You can confirm this by the padlock icon in your browser's address bar.
- Encrypted Database: Your personal information is stored in an encrypted database. Only authorized staff may access this information under strict access controls.
- Firewall and Intrusion Detection: Advanced firewalls and real-time intrusion detection systems are used to protect our servers and your information from cyberattacks.
- Regular Security Audits: Our security systems are regularly audited by third-party experts. Any vulnerabilities identified are corrected promptly.
- Staff Training: All our staff are trained in data protection. They are bound by confidentiality agreements and may only access the information needed to carry out their responsibilities.
- Data Backup: Your information is regularly backed up and stored in multiple secure locations so that data remains intact in the event of any technical issue.
Data Retention Period
cn66 retains your information only for as long as necessary. Both legal obligations and service requirements are considered when determining retention periods.
Account Information
Retained for legal reasons after the account is closed.
Financial Records
Transaction history is retained in accordance with financial regulations.
Log Data
Server logs and technical data are generally kept for one year.
Marketing Data
Marketing information is deleted after consent is withdrawn.
When the retention period ends or the need to retain information ceases, we securely delete or permanently anonymize the data. However, information may need to be retained for a longer period due to a court order or an ongoing investigation.
Your Rights Regarding Your Information
cn66 believes you should have control over your own information. We therefore provide you with the following rights.
Right to Access
You have the right to know what information we hold about you. You can view this information by logging into your account and going to the "My Profile" section, or by sending a request to [email protected].
Right to Rectification
You have the right to correct any inaccuracies in your information. Please contact us with the necessary documents to verify the correct information.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, where legal obligations exist, we are required to retain some information.
Right to Restrict Processing
In certain cases you may request that processing of your information be restricted, particularly when you are questioning the accuracy of the information.
Marketing Opt-Out
You can request to opt out of promotional communications at any time. Unsubscribing from emails is easy, and you can change your marketing preferences from your account settings.
Right to Data Portability
You have the right to receive a copy of the information we hold about you in a structured, machine-readable format.
Protection of Minors' Information
cn66 does not knowingly collect information from anyone under the age of 21. The registration process includes age verification, and identity documents are checked in suspicious cases. If we learn that a minor has created an account, we will immediately close that account and delete all collected information.
If you suspect that a minor is using our platform, please notify us immediately at [email protected].
Changes to This Policy
We may update this privacy policy from time to time due to business needs, technological changes, or legal requirements. If there are significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the website homepage and on this page
- The date of the change will be noted at the top of this page as "Last Updated"
If you continue to use the platform after a policy change, you will be considered to have accepted the terms of the updated policy. If you do not agree with the updated policy, you have the option to contact us or close your account.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is always ready to respond to your requests.
Live Chat Support
For the fastest response, use our 24/7 live chat support. Our trained support agents are ready to answer any of your questions in Bengali.
To send a formal privacy-related request, write to us at our email:
[email protected]